Responsible Gaming at 23vip — Play Smart, Stay Safe

At 23vip, online casino and sports betting should be a form of entertainment — not a source of financial stress or harm. Our responsible gaming framework gives every Bangladesh player the knowledge, tools, and support needed to enjoy cricket betting, live casino, slots, and crash games in a healthy, controlled way.

We understand that gambling, when approached without care, can develop into a problem affecting not only the individual but also their family and livelihood. That is why 23vip provides practical, easy-to-access tools directly within your account — so you can set boundaries before they become necessary, not after.

Our responsible gaming support team is available around the clock to assist any Bangladesh player who feels their gambling habits may be getting out of hand. We encourage all players to be honest with themselves, use the available tools, and reach out for help whenever needed — without judgment.

Problem gambling can affect anyone regardless of income, background, or experience. It often develops gradually and many people do not realise there is a concern until it has escalated. The following signs may indicate that gambling has stopped being entertainment:

• Spending more on gambling than you can afford to lose, or chasing losses by depositing more to win back what was lost.
• Using money set aside for essential expenses — rent, food, utility bills, school fees, or family needs — to fund gambling sessions.
• Feeling anxious, irritable, or restless when not gambling or when attempting to cut down.
• Lying to family, friends, or colleagues about the amount of time or money spent on gambling.
• Neglecting work, study, family responsibilities, or personal health in favour of gambling.
• Using gambling as a way to escape from stress, depression, anxiety, or other personal problems.
• Borrowing money from family, friends, or other sources specifically to fund gambling activity.

If you recognise one or more of these signs in yourself or someone you care about, please do not wait. Reaching out early is the most effective way to address a gambling problem before it causes serious harm.

Maintaining healthy gambling habits is straightforward when you follow a few practical principles. Here are our top recommendations for every 23vip player in Bangladesh:

• Set a strict gambling budget before every session and never exceed it — treat it the same as a fixed monthly expense like a mobile data plan.
• Only gamble with money you can comfortably afford to lose. Never use funds earmarked for rent, groceries, transport, school fees, or family obligations.
• Never chase losses. If you have hit your session limit, accept the result and log out. Chasing is the single most common driver of problem gambling escalation.
• Take regular breaks — step away from the screen every 30 to 45 minutes during a gaming session. Go for a walk, have some water, or spend time with family.
• Use 23vip's deposit limit and session reminder tools proactively — do not wait until you feel out of control to activate them. Setting boundaries in advance is a sign of responsible play.
• Keep gambling in perspective — it should be a small part of your leisure time, not the central focus. Maintain hobbies, friendships, and activities outside of 23vip for a balanced lifestyle.

23vip strictly enforces a minimum age of 21 for all platform users. During registration every player must confirm they meet this requirement. As part of our KYC process, 23vip may request government-issued identity documents at any time to verify age. Any account found to belong to a player under 21 will be immediately suspended and all funds returned after review.

We ask parents and guardians in Bangladesh to take active steps to prevent underage access to 23vip and other online gambling sites. Practical measures include password-protecting devices, using parental control software, keeping login credentials private, and having open conversations with young people about the risks of online gambling.

All responsible gaming tools on 23vip are accessible directly from your account settings once you are logged in. Here is how to find and activate each one:

• Log in to your 23vip account and go to Account Settings from the main menu.
• Select Responsible Gaming from the settings menu to view all available tools in one place.
• Choose the tool you want — deposit limit, session reminder, cooling-off period, or self-exclusion — and follow the on-screen instructions.
• For self-exclusion or any tool you cannot find, email [email protected] and a team member will assist you immediately.

All limit reductions and tool activations take effect immediately. Limit increases require a mandatory waiting period that cannot be waived. This ensures your decision to raise a limit is always deliberate and considered.

If you are concerned about your own gambling behaviour or that of someone you know, the 23vip responsible gaming support team is available every day, at any hour. All enquiries are handled with complete confidentiality. You do not need to be in crisis to reach out — early conversations are always more effective.