23vip Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how 23vip ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects personal information about individuals ("you", "your", "Player") who access or use the 23vip online casino and sports betting platform at https://23vip.vin and any associated subdomains or mobile versions thereof.

By registering an account or continuing to use the 23vip platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions, which govern your use of the platform. If you do not agree with any part of this Policy, please discontinue use of the 23vip platform.

When you register, verify your identity, make transactions, or interact with the 23vip platform, we collect the following categories of personal information:

• Identity data: full name, date of birth, gender, nationality, and government-issued identification documents (such as National ID, passport, or driving licence) submitted during KYC verification.
• Contact data: Bangladeshi mobile phone number, email address, and Dhaka or other city/district of residence (where provided).
• Financial data: payment method identifiers (bKash, Nagad, Rocket, Upay, or bank account references), transaction amounts, and withdrawal/deposit history.
• Technical data: IP address, device type, operating system, browser type and version, time zone, and session duration logs collected automatically when you access the platform.
• Behavioural data: game history, betting patterns, bonus usage, session frequency, and responsible gaming tool interactions (such as deposit limit changes or self-exclusion requests).

We do not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect biometric data. All data collection is proportionate to the stated purpose.

23vip processes your personal data on the following legal grounds:

• Contractual necessity: processing required to provide the services you have requested, including account registration, game access, deposits, and withdrawals.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) obligations and identity verification requirements.
• Legitimate interests: processing for fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: processing for marketing communications, which you may withdraw at any time by updating your preferences in account settings or contacting [email protected].

23vip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment service providers: financial data is shared with authorised local payment processors (including bKash, Nagad, Rocket, and Upay) and banking partners solely to facilitate your transactions.
• Technology and platform providers: technical data may be processed by our hosting, analytics, and cybersecurity vendors, all of whom are bound by contractual data protection obligations.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory mandate, we may disclose personal data to law enforcement agencies or other competent authorities.
• Business transfers: in the event of a merger, acquisition, or sale of all or a substantial portion of 23vip's assets, personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

Any third party with whom we share your data is required to process it only for the specified purpose, to keep it secure, and to comply with applicable data protection standards. We do not authorise third parties to use your data for their own independent purposes.

23vip uses cookies and similar tracking technologies to operate core platform functions, remember your session state, and improve your browsing experience. The following types of cookies may be set when you visit the platform:

• Essential cookies: required for core functionality such as maintaining your login session, language preference, and cart/balance state. These cannot be disabled without breaking platform operation.
• Analytics cookies: help us understand aggregated usage patterns (pages visited, session duration, click paths) so we can improve the platform. These use anonymised data only.
• Preference cookies: store your display and accessibility settings (such as language selection) so they persist across sessions without requiring you to reconfigure each visit.

You may manage or disable non-essential cookies via your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 23vip platform. We do not use third-party advertising or behavioural targeting cookies.

23vip retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory reporting obligations. The following general retention periods apply:

Account data (identity, contact, and financial records) is retained for the duration of your active account and for a minimum of 5 years following account closure, in line with standard financial services record-keeping practices. Inactive accounts with no balance and no pending activity may be closed after 12 months of inactivity, following prior notice to the registered email or mobile number. Technical and session logs are retained for up to 12 months. Marketing communication preferences are retained until you withdraw consent or close your account.

As a 23vip platform user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details:

• Right of access: request a copy of the personal data 23vip holds about you, including what categories of data we process and for what purpose.
• Right of rectification: request correction of any inaccurate or incomplete personal data held about you without undue delay.
• Right of erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restrict processing: request that we limit how we use your data in certain circumstances, such as while a correction request is being reviewed.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

We will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly. We may need to verify your identity before processing a request.

23vip implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and strict internal data access policies limiting staff access to personal data on a need-to-know basis.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for using a strong, unique password. If you suspect that your account has been compromised, contact us immediately at [email protected] so we can take prompt protective action.

If we become aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 23vip platform, please notify us immediately at [email protected]. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.

23vip reserves the right to update or amend this Privacy Policy at any time. When we make material changes, the revised Policy will be published on this page with an updated "Last Updated" date. Where changes significantly affect how we process your personal data, we will provide additional notice by email or in-platform notification where reasonably practicable. Your continued use of the 23vip platform following the publication of any revised Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or complaints about this Privacy Policy or the way 23vip handles your personal data, please contact our support team. We are available 24/7 and will respond as promptly as possible. Email us at: [email protected] (plain text only — not a clickable link). Please include your registered username and a clear description of your query. We take all privacy concerns seriously and are committed to resolving them fairly and efficiently.